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Privacy Policy

Last Updated: [March 2025]
 

EcoCare24 ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

1. Information We Collect

We may collect and process the following data:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment details.

  • Account Information: Username, password, order history.

  • Technical Data: IP address, browser type, device information, and usage data collected through cookies.

  • Communication Data: Correspondence when you contact us via email, phone, or social media.
     

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill orders.

  • To provide customer support and respond to inquiries.

  • To improve our website and services.

  • To send promotional emails and newsletters (if consent is given).

  • To comply with legal and regulatory obligations.
     

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual Obligation: To fulfill orders and provide services. (e.g., name, billing/shipping address, payment details).

  • Legitimate Interest: To improve our business and website functionality. (e.g., analyzing website traffic patterns, customer feedback).

  • Consent: For marketing communications (e.g., email address for newsletters; users can opt out at any time).

  • Legal Compliance: To comply with tax, fraud prevention, and legal obligations (e.g., keeping order records for financial reporting).
     

4. Data Sharing and Disclosure

We do not sell or rent your data. However, we may share it with:

  • Service Providers: Payment processors, delivery companies, IT service providers.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: If EcoCare24 is sold or merged, personal data may be transferred.

  • International Data Transfers: If we transfer your personal data outside the UK (e.g., to cloud service providers or business partners in other countries), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).
     

5. Data Retention

We retain your data as long as necessary for its intended purpose:

  • Order information: Kept for at least six years for tax compliance.

  • Marketing data: Retained until consent is withdrawn.

  • Website analytics: Stored for up to 26 months.
     

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Request erasure (“right to be forgotten”).

  • Restrict processing of your data.

  • Object to processing for direct marketing.

  • Request data portability in a structured format.

  • Withdraw consent at any time for marketing.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).


We will respond to all requests regarding your rights under UK GDPR within one month. In certain cases, we may extend this period by two additional months if necessary, in which case we will notify you.

To exercise these rights, contact us at ecocare24.info@gmail.com.
 

7. Security Measures

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure payment processing.

We use SSL encryption, two-factor authentication (2FA) for user accounts, and regular security audits to protect personal data. Access to sensitive data is restricted to authorized personnel only.
 

8. Cookies

We use cookies to improve user experience. You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.
 

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies or practices.
 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

EcoCare24
📧 Email: ecocare24.info@gmail.com
📞Phone: +44 7796 726835
🌐Website: https://ecocare24.com/
 

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Please check regularly for updates.

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